About Manor Lodge Residential Home
Manor Lodge is registered with the Care Quality Commission as a residential care home for 27 male and female clients over the retirement age of 65, and has been awarded a three-star rating. We are registered and accredited with social services and are a member of the National Care Homes Association.
Care is delivered flexibly, attentively, without discrimination, and with respect for independence, privacy and the right to make informed choices. The home encourages residents to maintain wherever possible their social and cultural links with the community and to participate in the home’s social activities. There is a full activities and entertainments programme, which is optional, and a residents’ committee to offer ideas and plan outings. We are proud of the high standard of the decor and facilities at Manor Lodge, including our award-winning gardens, and offer a varied, nutritious, seasonal diet of freshly prepared food.
Monitoring of standards and quality is constant through ongoing procedures including a monthly quality assurance audit, twice-yearly meetings under the Investors in People process, and an annual in-depth audit called an Annual Quality Assurance Assessment to ensure we meet the standards set by the Care Quality Commission and Government regulations. We have a Residents’ Charter which describes in detail what our residents can expect of us and a comprehensive complaints procedure. We endeavour to promote transparency in our fee structure. The range can be advised on inquiry and all rooms are priced individually.
Our primary aim is to provide an environment that all residents can regard as their home and feel safe, comfortable and happy, in order to live an independent fulfilling lifestyle with professional and discrete support if required. We aim to provide a warm and friendly home with a comfortable and secure environment, where residents are treated with care, dignity, respect and sensitivity to meet their individual needs and abilities.
Our objective is to keep a clear focus on the needs and wishes of each resident. We will follow these fundamental principles:
Respect for each individual and their background and culture;
Enabling residents to continue their chosen lifestyle;
Offering individual residents opportunities for new friendships and experiences within the community life of the home;
Listening and responding to the views and comments of residents, relatives and friends;
Providing personal care that is discreet, sensitive and appropriate to the needs of each individual;
Giving residents a real say in the running of their home.
Manor Lodge’s manager is Eileen O’Neill, and our deputy manager is Alison Sleeman. We consider our management team and employees are the key ingredient in the delivery of a quality service and believe the continued success of the home is dependent on its continual development of a skilled and educated workforce, through ongoing training and development programmes.
We are proud to hold the Investors in People award, first achieved in 2001 and reviewed every six months. At our last full review in January 2010 we were complimented on our continuing exemplary practice. In 2003 we were winners of the South West National Training Awards, highlighting our commitment to training and high standards.