about

About Manor Lodge

Care, respect and sensitivity are at the heart of everything we do. We welcome 38 male and female residents aged 65 years and over.

about (2)

To make each and every resident feel safe, comfortable and happy we:

  • respect your background and culture
  • enable you to continue your chosen lifestyle
  • offer opportunities for new friendships and experiences within our community
  • listen and respond to your views and those of your relatives and friends too
  • provide discreet and sensitive personal care

Independence and individuality

What makes you you? Helping you keep your independence is key, and we encourage you to maintain your social and cultural links. We’re experienced in finding the balance between providing reassuring and attentive care while respecting independence and privacy.

Quality assured

We use continual and rigorous procedures to ensure the constant high level of service that Manor Lodge has become known for. These include a monthly quality assurance audit, twice-yearly meetings under the Investors in People process, and an annual in-depth audit called an Annual Quality Assurance Assessment to ensure we meet the standards set by the Care Quality Commission and Government regulations.

Residents Charter

Of course, we value our residents’ feedback too. We have a Residents’ Charter, which describes in detail what they can expect of us, and a comprehensive complaints procedure in the unlikely event that someone isn’t happy.

Our People

eileen

Eileen O'Neill

Manager

gina

Georgina Kerler-Lovegrove

Proprietor

ray

Raymond Kerler-Lovegrove

Proprietor

Our manager, Eileen O’Neill, and our deputy manager, Alison Sleeman, are supported by a dedicated team of employees. All of our staff have ongoing training to make sure they can continue to provide the quality of service we’re so proud of. We have dedicated housekeeping, care, gardening, catering, laundry and management teams, but ultimately we all work together and act as one.

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What’s happening at Manor Lodge